We can automatically route your inbound 800 number calls to the appropriate individual or simply provide caller information without human intervention. ACD systems are easy to implement and can provide your organization with a professional phone answering service.

Main functions of the ACD (Automatic Call Distribution)

• It permits to choose what’s the best agent to answer a call in a specific condition (p. ex: agent level)
• It permits to choose the way to answer the calls (p. ex: many calls at the same time go to voice message, calls from a region could be answered by an specific agent.
• It permits to define rules by period of time, day of week, holidays, etc...