The automatic dialer can be configured in many different ways:

• Preview dialing: The agent starts the call
• Power dialing: The computer starts the call and then transfers to a operator
• Predictive dialing

Main functions of a Dialer system:

• Productivity, the same number of agents using a Dialer can double the results of a company
• Fast way to achieve goals
• Easy way to control the agents, because the operational function is now dependent of a software, hardware and a database and not just the agent actions.