Using the newest concepts for the telecommunication system, TalkEpbx can also be called as “ALL IN ONE”, for containing all the functions of a regular PABX and an ACD (Automatic Calls Distributor) and the CTI (Computer Telephony Integration) facilities completely integrated, such as: IVR (Interactive Voice Response) , data base access, automatic dialer, recording, conference, voice-mail, sending and receiving fax, as well as traditional characteristics for the day-by-day’s contact center, among other things.
CTI - Computer Telephony Integration This is a platform based on technologies of Voice Processing and Call Processing.
It was created to optimize and to automate telephony processes, helping pre-sales and pos-sales of products and services to achieve a better quality.
Most of the features of CTI are used in our day by day. In the same call we can leave a message to someone that’s not there, we can send a fax, we can listen to emails over the phone, we can know the amount of money we have in bank account, we can choose to talk to an operator, and etc...
The system must be very modular and flexible. We can start projects using basic functions of computer integration and we can grow the integration very easily, adding new facilities and new features.
• CTI Characteristics:
CRM/ERP integration using OCX, DLL, TXT files, DDE
Talktelecom / Products / Talk ePbx™ / Technology